At Smart Control, we strive for customer satisfaction. If you are not completely satisfied with your purchase, our return policy is here to assist you.
1. Eligibility for Returns
- Items must be returned within 7 days of receipt.
- Products must be unused, in original condition, and include all original packaging and accessories.
- Proof of purchase (receipt or order confirmation) is required.
2. Non-Returnable Items
- Customized or special-order items.
- Products damaged due to misuse, improper installation, or mishandling.
3. Return Process
- Contact our support team at support@smartcontrol.com.pk or 051 2766289 to initiate a return.
- Once approved, ship the product to the address provided by our team.
- Customers are responsible for return shipping costs unless the product is defective or incorrect.
4. Refunds
- Refunds will be processed to the original payment method within 7-10 business days after receiving and inspecting the returned item.
- Shipping charges are non-refundable.
5. Exchange Policy
- Exchanges are only available for defective or incorrect items.
6. Contact Us
For any return or exchange inquiries, please contact us at support@smartcontrol.com.pk or 051 2766289.
